Cisco account teams and resellers bring us in when a contact center opportunity needs an engineering team behind it. We take the design, the A2Q, the build, the training, and the ongoing support — and we never compete for your account.
This is the whole arc of a partner engagement, in the order it actually happens. You can hand us any part of it — most partners hand us all of it.
We start with an audit, not an assumption: current-state discovery, a statistics review of your real call and channel volumes, and an honest look at which advanced features earn their license cost. The scope comes out of that, so nothing gets sized on a guess.
A defensible BoM your customer can actually read — the platform, the license types and counts, the integration work, and the professional services, with the reasoning attached to each line so it survives procurement.
We run the Assessment to Quote process end to end — the documentation, the design validation, and the back-and-forth. It stays off your account team’s plate and it does not stall.
We present alongside you, to whoever needs convincing. Engineers in the room answering technical objections directly, positioned as your delivery team rather than another vendor at the table.
Build, integrate, and test against the design — including the connectors, which our own software subsidiary writes and maintains. Test plans are documented and signed off before anyone talks about a cutover date.
Role-based enablement before go-live: agents on the desktop, supervisors on monitoring and coaching, administrators on routing and flow design. Trained on the customer’s own tenant, not a generic demo.
Cutover week is when the real questions surface. We staff the floor — on site or in a live channel — through the first days on the new platform, and we stay until it’s quiet.
Go-live is day one. Under a CX TOPS managed services agreement the platform gets proactive monitoring, monthly governance, continuous optimization, and a named engineer — so the account keeps performing after the project closes.
Integrations are where contact center projects slip. Ours are built on Silvaware, the engine our software subsidiary Webtecs has developed for twenty years — so a connector to Epic, Salesforce, or a financial core is usually configuration, not a research project.
See the connector libraryWe are a delivery partner, not a competitor holding a delivery capability. The relationship, the paper, and the renewal stay yours. We show up as your engineering bench and we present as part of your team.
A project that degrades six months in becomes your problem, not ours — unless someone owns day two. CX TOPS managed services keeps the platform tuned and the KPIs honest, under an agreement with real deliverables.
How CX TOPS worksCisco is the core of what we engineer. These are the technologies we most often bring alongside it when an interaction needs to reach a customer where they already are.
Send us the shape of it — platform, seat count, integration targets, timeline. We’ll come back with an honest read on scope and what the A2Q will need.